Privacy Policy

What we collect

Zeus collects only the minimum information needed to provide the safety services you've signed up for.

Account information

• Email address (for account creation and alert notifications)
• Phone number (optional, for SMS alerts on Pro and Plus tiers)
• Display name (your choice — does not need to be your legal name)
• Password (stored as a one-way bcrypt hash; we cannot read it)

Trusted contact information

When you add a trusted contact, we store their name, email, and phone number for the purpose of routing alerts. We do not contact them outside of an alert event you initiate.

Location data

Zeus uses location data only when you actively engage a feature that requires it: panic alerts, Walk Me Home, Check On Me, or community alert proximity matching. We do not track your location continuously in the background. Location data associated with safety events is retained for 90 days and then deleted unless you specifically request retention.

Audio evidence

If you use the Audio Evidence feature, recorded audio is encrypted in transit and at rest, stored on AWS infrastructure in US data centers, and accessible only to you and any contacts you specifically share it with. We never analyze the contents of audio evidence except for the AI-summary feature, which runs at your explicit request and produces output visible only to you.

Device information

• Device type and OS version (iOS or Android, version number)
• App version
• Crash reports and diagnostic logs (anonymized)

Usage analytics

We collect anonymized, aggregated usage metrics: which features are used, how often the app is opened, how many alerts have been triggered. These are not associated with your account in our analytics systems. We use this to improve the product.

Why we collect it

Each category of data has a specific, narrow purpose:

• Email and password: account access
• Phone number: SMS alerts during emergencies (Pro and Plus only)
• Trusted contacts: alert routing during a safety event
• Location data: location-aware safety features
• Audio evidence: defensive documentation, available only to you
• Device info: compatibility debugging and crash investigation
• Usage analytics: product improvement

If we ever want to use your data for a purpose not described above, we will ask first.

Who we share it with

We do not sell your data.

This is the most important sentence in this policy. Zeus does not sell, lease, or otherwise share your personal data with third parties for marketing or advertising purposes. We have never done this and we will never do this.

We share data only when:

1. You initiate an alert. When you trigger a panic alert, your trusted contacts receive the alert and your live location. This is the entire purpose of the app.
2. You specifically share it. If you forward audio evidence to a friend or law enforcement, that's your action — not ours.
3. Operating service providers process data on our behalf. We use Amazon Web Services for hosting, Twilio for SMS routing, and Stripe for payments. These providers are contractually prohibited from using your data for their own purposes. They are required to maintain industry-standard security.
4. The law requires it. If we receive a valid subpoena, court order, or warrant, we comply with applicable legal obligations. We will notify you of the request unless prohibited by law.
5. Aggregated and anonymized data. We may publish aggregate, non-identifiable statistics ("Zeus users used Walk Me Home 4M times in 2026") but never anything that identifies an individual.

If you're using a B2B-deployed Zeus account (university, police, corporate)

Your university, employer, or municipal partner may have access to dispatcher-level information that you generate while using their deployment. This is described in detail in your enrollment agreement with that institution. Zeus does not share consumer-account data with B2B partners.

How we protect it

• All data in transit uses TLS 1.3 encryption
• All data at rest is encrypted using AES-256
• Audio evidence uses additional client-side encryption keys you control
• Passwords are stored as bcrypt hashes (we cannot read them)
• All employees with database access undergo background checks and use multi-factor authentication
• SOC 2 Type II audit is in progress; SOC 2 Type I has been completed
• We perform quarterly security audits and annual penetration testing

If a security breach affects your account, we will notify you within 72 hours of confirmation, in accordance with applicable breach notification laws.

Your rights

You have the following rights regarding your data:

• Access: request a complete copy of your data at any time via Settings → Privacy → Export My Data
• Correction: update any inaccurate information through your account settings
• Deletion: delete your account permanently via Settings → Privacy → Delete Account
• Portability: export your data in machine-readable format
• Objection: opt out of analytics, marketing emails, or any optional processing

Account deletion permanently erases your account information within 30 days. Aggregated anonymous metrics that cannot be linked back to you may be retained.

California, Virginia, Colorado, and other US state residents: you have additional rights under CCPA, VCDPA, CPA, and equivalent laws. Email privacy@zeusalert.com with your specific request.

EU/UK residents: you have GDPR rights including the right to lodge a complaint with your supervisory authority. Our data controller is Zeus Inc.; our DPO can be reached at the privacy email above.

Children & minors

Zeus is not directed at children under 13. We do not knowingly collect data from children under 13. If you are a parent and believe your child has provided us with personal information, please email privacy@zeusalert.com and we will delete it within 7 days.

For users aged 13–17, we recommend parental involvement in account setup. The Zeus Plus family plan is designed for households with teens — see our family safety guide for details on consent-first design.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify you via email and via in-app notification at least 30 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

Contact us

For privacy questions, requests, or concerns:

• Email: privacy@zeusalert.com
• General: hello@zeusalert.com

We respond to privacy inquiries within 5 business days.